Terms and Conditions | Charlie Campaigns
Updated: November 2026
My Charlie Terms and Conditions
These Terms govern the granting and use of promotional benefits offered under My Charlie, the benefits and discounts program owned and managed by Charlie.
By using any benefit linked to the My Charlie program, the user declares that they are aware of and agree to all provisions of these rules.
1. Purpose
Under the My Charlie program, a promotional benefit may be offered granting a 15% (fifteen percent) discount on the nightly rate of eligible bookings made at participating units.
The discount applies exclusively to the nightly rate and does not apply to fees, cleaning, additional services, insurance, taxes or any ancillary charges.
2. Validity
The benefit is valid for bookings made and stays completed by December 31, 2026, subject to availability and the commercial conditions in effect at the time of booking.
Bookings made outside the validity period are not eligible for the benefit.
3. Limit per Booking
The benefit applies to bookings of up to 29 (twenty-nine) nights per use.
If the booking exceeds this limit, the discount may not be applied to the excess period or may be blocked for the entire booking, at Charlie's discretion.
4. Eligible Units
The benefit applies to all Charlie units, except units in the One Of a Kind category and those located in the city of Rio de Janeiro – RJ.
Charlie may update the list of participating units at any time.
5. Usage Limit
The benefit may be used more than once by the same user, provided all conditions of these rules are met.
Charlie may adopt anti-fraud mechanisms and limit uses identified as improper, abusive or contrary to the promotional purpose.
6. Eligible Sales Channel
The promotional benefit is valid exclusively for bookings made through Charlie's official direct channels, including the official website, its own app, the reservations center and any other direct channels the company may offer.
Bookings made outside the official channels are not eligible for the benefit.
7. Not Applicable to OTAs and Intermediaries
The promotional benefit is not valid for bookings made through online travel agencies (OTAs), marketplaces, intermediation platforms, consolidators, physical or digital agencies, or any third-party commercial partners.
Attempting to use the benefit on bookings made through third parties does not give rise to any discount, compensation, credit or refund.
8. Commercial Rules and Stacking
The benefit cannot be combined with other promotions, corporate rates, negotiated rates, specific promotional campaigns or commercial benefits, unless expressly authorized by Charlie.
9. Cancellations, Changes and No-Shows
In case of cancellation, change or no-show, the rate rules of the booking apply.
The benefit may be automatically cancelled if the booking is changed.
10. Nature of the Benefit
The benefit:
- Has no monetary value;
- Is non-refundable;
- Is non-transferable;
- Cannot be converted into cash or credit.
11. Improper Use
Charlie may cancel bookings, suspend the benefit or block its use in cases of fraud, attempted fraud, automated use, resale or use contrary to these rules.
12. Changes and Termination
Charlie may change, suspend or end benefits or rules of the My Charlie program at any time, honoring bookings already confirmed.
Exclusive offer for guests who have stayed at Charlie units through OTAs and have not yet booked directly on the Charlie website.
1. Eligibility
This offer is intended exclusively for guests who:
- Have made at least one booking at a Charlie unit through an online travel agency (OTA), such as Booking.com, Airbnb or Expedia;
- Have never booked directly on Charlie's official website;
- Receive or have access to the discount coupon provided by Charlie.
The offer is personal and intended exclusively for the eligible guest, and may not be transferred to or used by third parties.
2. Benefit
The eligible guest is entitled to a 30% (thirty percent) discount on the price of the stay by using the discount coupon when booking directly on the Charlie website.
The discount is applied according to the conditions and usage rules shown at the time of booking.
3. Offer Period
The coupon is valid for bookings made between August 18, 2026 and September 18, 2026, provided the stay also takes place within that same period.
Both the booking date and the stay must therefore fall between 08/18/2026 and 09/18/2026.
4. Participating Units
The offer is valid exclusively for Charlie units located in:
- São Paulo – SP
- Porto Alegre – RS
Availability of units and promotional rates is subject to occupancy and the conditions in effect at the time of booking.
5. Using the Coupon
The coupon must be entered in the designated field on Charlie's official website during the booking process.
The discount will not be applied retroactively to bookings already made and cannot be converted into cash or used to reduce bookings made without the coupon.
6. General Conditions
The benefit cannot be combined with other promotions, discounts or special conditions, unless expressly stated by Charlie.
The discount is valid exclusively for new bookings made directly on the Charlie website and does not apply to bookings made through OTAs or other distribution channels.
Each eligible guest may use the coupon according to the specific conditions stated in the offer communication.
Charlie reserves the right to change, suspend or end the offer, and to invalidate uses that do not comply with these Terms and Conditions or show signs of improper use.
Using the coupon implies full acceptance of these Terms and Conditions.
Campaign Rules “Charlie's Biggest Black Friday: 35% OFF”
1. About the campaign
1.1. The “Charlie's Biggest Black Friday” campaign offers a 35% discount (35% OFF) on bookings made directly on the Charlie website at participating units.
2. Validity period
2.1. Booking purchase period: from 11/17/2026 to 12/03/2026.
2.2. Stay period: stays completed by 07/31/2027.
2.3. The discount is valid only for bookings purchased during the campaign period.
3. Participating units
3.1. The discount is valid only at participating units, identified on the website at the time of booking.
3.2. Rio de Janeiro units do not take part in the campaign.
4. Discount conditions
4.1. The discount is applied automatically on the website, with no coupon required.
4.2. The promotion is valid for bookings of up to 29 nights.
4.3. Bookings for some dates are subject to availability.
4.4. Participating units and the availability of the promotion are subject to the dates and conditions shown at the time of booking.
5. Restrictions
5.1. The promotion is not valid for bookings made before the campaign started.
5.2. The promotion cannot be combined with other campaigns, coupons, benefits or discounts in effect.
5.3. The promotion is valid only for bookings made directly on the Charlie website.